A direct connection with your pet, or horse to get to the bottom of your concerns and questions. Please note: This service will be carried out by telephone, or WhatsApp if requested, and for international calls. If your appointment time is not available, I will contact you will alternative availability. Please note: Once I receive your request for an appointment, I will then manually confirm it, along with emailing or texting you payment details.
Getting to the heart of issues with your pet and horse through means of a direct link. Anything can be asked about. Do you have concerns about behaviour, health, lameness? Or have you noticed a change that you can't quite put your finger on?
Is there something that you need to know or are struggling to work out?
The fee is per animal unless you book a multiple pet appointment. Please allow just over an hour for this appointment case it slightly overruns.
Appointments are carried out by telephone for mainland UK clients and by Zoom or WhatsApp for international clients.
In the event of an emergency, your vet should always be your first port of call. However, if you do need help in an emergency, please telephone me so that there is no delay in responding to your request. Please be aware that in the event of an emergency, I may not always be immediately available, but I will do my best to help as soon as I am able.
My aim is to respond to your request for an appointment as soon as possible.
Appointment dates and times are allocated on a first come first served basis unless an emergency is involved.
Once your appointment slot has been allocated, a payment link and / or BACS details will be sent out to you. The appointment slot is then held for 24 hours to give you time to make the payment. If payment is not made by this time, it may regrettably be the case that your appointment will have to be reallocated.
This Booking Policy outlines the terms and conditions for booking our services.
Booking Requirements
Each booking is reserved for one individual client, which can be either a human or an animal.
Discounts
Any discounts ‘offered’ are 'totally' at the discretion of Centaur Therapies and will not automatically be applied to future bookings.
Payment
Upon agreeing to an appointment time, BACS details and / or a payment link will be sent to you.
Your appointment slot will be reserved for 24 hours to allow time for payment. If payment is not received within this timeframe, the appointment may be reallocated. You may also opt to pay by Paypal, but please be aware that there will be an additional fee is £4.00 (£8.00 for a 2 animals session, or £12.00 for a 3 animal session) added in order to cover Paypal fees.
Cancellation Policy
We have a 24-hour cancellation policy in place.
When cancelling an appointment, we require a minimum of 24 hours notice whenever possible.
If we are able to reallocate your appointment, your full fee will be refunded.
If we are unable to reallocate your appointment, your fee will be refunded minus a £25 cancellation fee.
Payment Methods
We offer the following payment methods:
BACS
PayPal (with an additional £4.00 fee per session to cover PayPal charges)
Contact Information
For booking enquiries and to discuss payment methods, please contact:
Holly Davis
Tel: 07854523441 Email: centaur-therapies@hotmail.co.uk
Changes to this Policy
We reserve the right to make changes to this Booking Policy at any time. Any revisions will be effective upon posting on our website. It is your responsibility to review this policy periodically for updates.
By booking with Centaur Therapies, you acknowledge and agree to the terms and conditions outlined in this Booking Policy.
Holly Davis
3rd January 2024